Friday, January 04, 2008

A Scam

I purchased a new truck a few months ago.

The phone rang today. The caller ID (useful in any parsonage) just says "Houston TX".

Me: Hello?

Computer Voice: The factory warranty on your new vehicle has expired. This is a courtesy call as a final warning that your new vehicle will no longer be covered by the factory warranty. If you would like to be removed from our notification list, press 2. If you would like to speak to a warranty representative, press 1.

Me: [Press 1, curious even though we have a signed warranty agreement from General Motors]

Customer Service Rep: Hello, I'm here to tell you information about extending the factory warranty on your new vehicle.

Me: What company are you with?

CSR: We're with AutoSolutions.

Me: I mean with what automaker.

CSR: We work with many companies.

Me: How do I know that you represent the company that sold me this vehicle?

CSR: Let me just transfer you to our warranty division.

Me: Okay.

CSR: First I need to verify some identifying information about yourself.

Me: Uh, no. I have no reason to believe that you represent the company that sold me this vehicle. I've received a number of scam warranty offers in the mail since I purchased this vehicle --

CSR: Really?

Me: Yes. So tell me the VIN of this vehicle that I purchased, and I'll know that you represent the company that sold me this vehicle.

CSR: I'll just go ahead and take you off our list.

Me: Ah, so it is a scam! I thought as much.

And then I hung up.


Scotte Hodel said...

Well done! Thanks for the warning!

truevyne said...

You rock, John. Knucks!

Mark Winter said...

Sorry about that, John. I've quit the warranty phone job and won't bother you again.

JD said...

Most of us don't have the courage or the....courage to try this. Thanks, John.


Tim said...

OK, that explains it. We bought a *used* car back in September, and we've been getting this regular stream of exactly the same calls, in addition to a postcard about every two weeks "warning" us about the warranty (on a used '03?!) being about to expire.

I figured it was a scam (since all of these were pretty vague, even though the postcards did name the car model), but I'd never seen this before and did wonder a little.

revjfletcher said...

those extended warranties from the dealers are a scam within themselves

John said...

Thanks, guys. This is the first new vehicle I ever bought, so I wasn't sure what to expect.

Thankfully, my several months as a pastor answering the phone from Christian telemarketers prepared me for this phone call. Seriously.

Anonymous said...

i had the same phone call from an unknown number... i have no clue about these things so I pressed 1 to get a call back number so my dad could deal with it... representative IMMEDIATELY picks up, asks me model of car w/o greeting, and as soon as i answered with hesitation, she hung up.